It is the aim of Weblaine Ltd T/A LVS Lytham to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.
We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.
To register a complaint contact us by either:
calling us on 01253 723769
or write to us at 19 St Andrews Road North, Lytham St Annes, Lancashire, FY8 2JF
If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.
We aim to resolve all our customer complaints internally. If, however, you are not satisfied with the final outcome of our complaints procedure, you are able to contact The Financial Ombudsman, details can be found at: www.financial-ombudsman.org.uk/contact/index.html
Non-financial complaints can be directed to Trading Standards.
You may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service.
Details can be found at www.bvrla.co.uk or by contacting firstname.lastname@example.org
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
F: 01253 723621
Weblaine Ltd T/A LVS Lytham
19 St Andrews Road North
Lytham St Annes
LVS Lytham is the trading style of Weblaine Ltd. We are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 631804
Registered in England & Wales with company number : 4868454 | Data Protection No : Z8140074 | VAT No : 739554006
Registered Office : 19 St. Andrews Road North, Lytham St. Annes, Lancashire, FY8 2JF
Copyright © 2018 Weblaine Ltd T/A LVS Lytham, All rights reserved.